Return and Refund Policy

Many of our products are custom-made-to-order, meaning production begins shortly after your order is placed. Orders may be cancelled or modified, including size or color changes, within 24 hours of purchase.

After 24 hours, your order may have entered the production queue and can no longer be changed or cancelled.

We accept return, replacement, or refund requests within exactly 30 days from the date of delivery. To be eligible for a physical return, the item must be unworn, unwashed, unused, and in its original condition with all tags attached, where applicable.

We will take full responsibility and offer a free replacement or full refund if the item you received is:

• Defective or damaged upon arrival: Such as torn fabric, broken items, or visible damage.
• Incorrect due to our error: Such as the wrong design, wrong color, or incorrect size being sent.
• Poor print quality: Such as a print that is significantly blurry, faded, peeling, or visibly defective upon arrival.

Because our products are uniquely printed for each customer, please be aware of the following industry-standard tolerances, which are not considered defects:

• Color variations: Slight differences in color between your digital screen and the physical printed product are normal due to screen calibration, lighting, product material, and the fabric printing process.
• Placement tolerances: A minor design placement variation of up to 1-2 inches from the mockup image is standard in custom apparel printing.

To ensure a smooth resolution, please follow our return and exchange process below.

Step 1: Contact Us to Initiate Your Request

Email our support team at support@irishvibesclothing.com within 30 days of receiving your item. Please include:

• Your order number, full name, and email address used for the purchase.
• A clear description of the issue.
• Photographic evidence, including a clear photo of the entire product, a close-up photo of the specific defect or error, and a photo of the shipping label on the package.
• Your preferred resolution, such as refund, exchange, or replacement.

Step 2: Receive Return Authorization

Our support team will review your request and photos within 1-2 business days.

• No Need to Return Option: For heavily defective, damaged, or incorrect print-on-demand items, we may issue a free replacement or refund without requiring you to ship the item back.
• If a Physical Return is Required: We will issue a Return Authorization (RA) number and confirm the correct return instructions by email.

Step 3: Send the Item Back if Required

If a physical return is required and approved, please follow the instructions provided by our support team.

U.S. Return Warehouse Address:
Irish Vibes Clothing Returns
5401 NW 72nd Ave,
Miami, Florida 33195-6740,
United States

For customers located in the United States, if your return is approved and a physical return is required, you may be instructed to send the item to our U.S. return warehouse address above. Please wait for our support team to confirm the RA number before shipping your return.

For customers located outside the United States, please contact our customer service team first at support@irishvibesclothing.com. International return instructions may vary depending on your location, product type, and order issue.

If you are instructed to send the item back, please follow these steps:

1. Pack the item securely in its original packaging, if available.
2. Write the RA number clearly on the outside of the return package.
3. Ship the package using a trackable shipping method within 7 days of receiving the RA number.
4. Email us the tracking number so we can monitor the delivery.

If the return is due to our verified error, Irish Vibes Clothing will cover the return shipping cost or provide a free replacement or refund without requiring a return, depending on the case.

If the return is not due to our error, the customer is responsible for all return shipping costs. This includes authorized returns related to personal preference, incorrect size ordered by the customer, or other non-defective issues approved by our support team.

Customers outside the United States must contact us first for return instructions. International return shipping costs, customs fees, duties, taxes, or carrier charges may be the customer's responsibility unless the return is due to our verified error.

Because many of our products are custom-made-to-order specifically for each customer, we do not accept returns, refunds, or exchanges in the following cases:

• Buyer's remorse: The customer changed their mind after the order was produced and shipped.
• Sizing errors: The customer ordered the wrong size, color, or style. Please carefully check our size charts before purchasing. If you made a sizing mistake, contact us. We may offer a special discount code for you to reorder the correct size.
• Customer damage: The item was damaged due to improper use, mishandling, or failure to follow washing or care instructions, such as ironing directly on the print or using bleach.
• Late requests: Requests made after the 30-day window has expired.
• Unauthorized returns: Items sent back without prior approval, without an RA number, or to an unconfirmed return address.

If you are located in the European Union, you may have the right to cancel your order within 14 days of delivery under applicable consumer protection laws. However, this right may not apply to personalized, custom-made, or made-to-order items that are produced specifically for you, where such items are exempt under applicable EU regulations.

If you believe you are eligible, please contact us at support@irishvibesclothing.com.

If you have any questions about this Return & Refund Policy or need help requesting a resolution, please contact us:

• Brand Name: Irish Vibes Clothing
• Registered Legal Entity: FUNOLO PTE. LTD.
• Business Registration Number: 202344423N
• Registered Business Address:
  7030 ANG MO KIO AVENUE 5, #09-46,
  NORTHSTAR @ AMK,
  SINGAPORE 569880
• Warehouse Address:
  5401 NW 72nd Ave,
  Miami, Florida 33195-6740,
  United States
• Email: support@irishvibesclothing.com